REFUND POLICY

Thank you for visiting www.sellnexo.com. We are committed to ensuring you are satisfied with your purchase. If you are not satisfied with your order, please carefully read the refund terms below to understand our refund policy.

1. Refund Request Requirements
Item Condition: To successfully process a refund, the item you are requesting a refund for must be in new, unused condition and must include the original packaging, tags, and accessories.
Application Period: Please submit your refund request within 7 days of receiving the item. Failure to submit a refund within this timeframe will result in a non-refundable refund.
2. Refund Process
Request a Refund: Please contact our Customer Service team with your order number and reason for the refund via the following methods:
Email: feier@sellnexo.com

Returns: Our Customer Service team will provide you with a return address and detailed return instructions. You must return the item as instructed, ensuring it is undamaged during shipping.
Refund Processing: Once we have received the returned item and verified its condition, we will process the refund within 3 business days. 3. Refund Methods
Refunds will be processed according to your original payment method. Please note that bank processing may take additional time, depending on the payment method used.

4. Refund Fees
If you request a refund for personal reasons (e.g., dislike, wrong size, etc.), you will be responsible for the return shipping costs. If there are quality issues with the product, we will cover the shipping costs.

5. Special Circumstances
If the product you received is damaged, missing accessories, or the wrong item was sent, please contact us within 48 hours of receiving the product. We will provide assistance and offer a replacement or refund.
Special products (such as custom-made items) may not be eligible for refunds. Please refer to the product page for details at the time of purchase.
6. Changes to Terms
We reserve the right to update or modify these Refund Terms at any time. Modified terms will be posted on this page and will take effect from the date of posting. Please check back regularly to ensure you are aware of the latest terms.

If you have any questions or need a refund, please feel free to contact us.

Thank you for your support of www.sellnexo.com and enjoy your shopping!